I love this store! They ALWAYS have exactly what I'm looking for and more. Great staff!
Best pet store around, everyone working there is fantastic.
After a grooming here fir my 55 lb I was handed my leash with poop on my dog bag dispenser, my dog did not smell good (not the first time) , and she ended up with a uti ( not the first time this has happened). I called to speak with the manager about these issues and I was encouraged to call my vet. I wouldn't say this is good customer or worth my $40.
Kacie was our cashier she was a big help ... Really nice an respectful
We always have been going here with our two dogs to the grooming salon. Everything went well at first with the workers there being nice and all. We came back and walked up to the register to pay for our dogs and found that there was a nail grinding charge for 12 dollars. We never knew the difference between nail grinding and clipping and we've never been asked the question since we have been going here. So, no big deal, we ask to speak with the manager. She comes over and takes off the 12 dollars but then calls the grooming salon to confirm what was going on. Obviously the grooming salon is going to say that they did the nail grinding but we were never aware of that happening. The manager goes into deep detail of the difference between nail grinding and clipping. At the end of the conversation, she gave us a bad attitude with saying "you need to tell them next time that you dont want nail grinding." We then come home and realize our dogs weren't even properly groomed. We had specific instructions on how to groom them and they did a terrible job. It looked like as if they didn't get groomed. We spent 100 dollars for a crappy job. I guess we have to take our business elsewhere. Poor quality customer service is all im going to say for this place.
Petsmart is a US Store based in Collegeville, Pennsylvania. Petsmart is located at 300 Water Loop Ln, Collegeville, PA 19426, USA.
Please contact with Petsmart using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Petsmart opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.